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Can GTR guarantee staff safety without ticket offices?

9 June 2016

TSSA General Secretary calls for negotiations with GTR over staff safety.

Manuel Cortes, leader of the TSSA rail union, said: "Regardless of the spin from GTR, a total of 35 ticket offices will be closed completely and almost 50 more will partially close, only opening in the mornings during the rush hour.

"This will cause disruption to passengers and staff, particularly at weekends when all the offices will be closed. These changes are largely cosmetic to win the approval of the Department for Transport.

"We have also called for detailed discussions on the new role of station hosts when staff will be selling tickets from station ticket office machines on concourses. We want assurances on staff safety when it comes to handling cash at busy times.

"We don't our members to be vulnerable to potential muggers looking for cash, particularly in the evenings."
 

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