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Commons inquiry into "rip off" ticket machines

31 October 2014

The TSSA rail union today called for a Commons inquiry into "rip off " rail ticket machines after a newspaper investigation revealed passengers are routinely denied the cheapest fares.

The TSSA said the Commons Transport Select Committee must now act following the Daily Telegraph disclosures that fares at the machines can be £100 more expensive than those bought at booking offices.

"Millions of rail passengers are paying much higher fares than they should be simply because they are being systematically ripped off at self service machines," said general secretary Manuel Cortes.

"The cheapest fares, available at booking offices, are simply buried or are not available at machines.

"Discounted fares, like family fares, are also not shown at all. We have consistently warned that replacing booking offices with machines will lead to less choice and higher fares.

"This investigation proves this is now happening. Patrick McLoughlin must act now and order a full investigation."

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