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Gatwick Express: Introduction of Gatelines at Gatwick Airport and Victoria Stations - 5 October 2011

5 October 2011

TSSA attended a final consultation meeting and an avoidance of disputes meeting with the company to discuss the above issue. During the discussions the company made the following proposal in response to some of our concerns over the implementation:

 

 

  • Employees who are displaced, where they express an interest, will have the opportunity to be assessed for Conductor, Ticket Office or RPO roles. If an individual passes the assessment they will be given preferential access (as per closed listing processes) to be interviewed for any of these roles that become available at appropriate locations for the period up to the end of September 2012. If successful in securing a position they will be released to start the job at a time to suit the operation of the business.
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  • All affected employees will receive a lump sum of £250 based on a full time equivalent working week (pro-rata for those contracted to work fewer hours). This will be paid at the earliest opportunity after each individual has moved formally into their new permanent role.
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  • Individuals whose current salary is higher than the salary for the role they secure will receive the April 2012 and April 2013 pay award (including regional allowance) and then have their salaries frozen until the rate of the salary for their new role catches up.
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  • Individuals who take up Customer Service Host positions at Gatwick Airport and who are, therefore, entitled to the outer regional allowance on Southern terms will receive an ex gratia lump sum of £1500 based on a full time equivalent working week (pro-rata for those contracted to work fewer hours). This will be paid at the earliest opportunity after each individual has moved formally into their new permanent role.
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  • The Customer Service Host role will be graded ‘1C’ under Southern’s current Stations grading structure. However, it will potentially move towards multi task flexible working. It is intended to start a review on the issue in the autumn of 2012.
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  • The number of employees required initially will be 46. However, between December 2011 and March 2012 there will be a need to increase resources. The company will endeavour to allow those staff currently working fixed shift patterns to retain these arrangements on an individual basis.
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  • Extra ticket office windows will be opened at Victoria and North Terminal Gatwick Airport. There will also be an additional four TVMs at both stations.
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  • Risk assessments will be carried out on the proposals for new gating and selling of tickets using Adavantix machines.
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The above indicates that the company have made substantial movement on various issues that concerned the staff affected. In light of this the Company Council consider that our dispute with Southern should be called off.

The local manager will meet all displaced employees to discuss their displacement. I would urge all members affected to co-operate. Attached is a pro former letter that you should hand to your manager if you are interested in the three alternative roles - conductor, revenue protection and ticket office. If you have already had your meeting and not expressed your preferences then you should still complete the form and hand it in.

Southern also confirmed that they will consult with the trade unions when they have a proposal on the team leaders and admin support roles.

TSSA is aware and understands that our Revenue and Welcome Hosts members do not necessarily like these new positions. However, we believe that some significant improvements have been achieved on the issues of retention of pay, preferential opportunities for alternative roles and ex gratia payments to reflect the change of locations and change of terms and conditions.

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