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Govia Thameslink Railway Station Hosts Consultations

22 June 2016

TSSA has met with GTR following the introduction of a new proposal from the company.


The new proposal reflected a reduction in the number of stations that were going to have the ticket offices closed altogether, but on the other hand all the remaining ticket offices in the original proposal are only going to have the ticket offices open during peak times for three hours. This has brought into the proposals the group of stations where they were going to monitor ticket sales to see if they could reduce the opening hours of the ticket offices. GTR propose outside the ticket office opening times there will be a full range of tickets available through either having hand held machines or host points on the concourses. It is their view that this adheres to the Schedule 17 requirements (Ticket Office opening times).

The TSSA made it clear there were two issues both subject to negotiation before we can make any progress on this proposal. The crucial point is the proposed salary/grade for the new roles, with the exception of the Thameslink staff where they offered the grade of RSA which would increase salaries for ticket office staff, but on the other hand a reduction in salary for those on the gate line. The grades proposed for Southern and Great Northern were 1C and Level 2 respectively, whilst this did offer an increase of salary for gate line employees, they were proposing that all the ticket office staff would remain on their existing salaries. This is totally unacceptable if the company wants multi skilling then your unions view is that the salary should reflect that ambition with a recognised grade for multi-functional employees introduced at all locations including those larger stations not in the current proposal.

The TSSA also wishes to discuss the safety of our members working the proposed role and has been looking to have each location risk assessed with clear agreements on cash handling and accountancy procedures.

At the conclusion of the last meeting the company implied that because progress had not been made they may impose the proposal. Whilst as yet we have not received a formal statement confirming this, we would resist such an act in the strongest way, this imposition by GTR the TSSA would see as provocative. TSSA is considering its position on this matter, and TSSA will of course keep members informed of any further developments.

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