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Greater Anglia Ticket Rethink 'Good News' - Cortes

3 April 2019

TSSA General Secretary, Manuel Cortes has welcomed the decision by Greater Anglia not to press ahead with plans which would have restricted some of the cheapest tickets to online and telephone sales only.

Greater Anglia had proposed making Advance Purchase Super Off Peak and Advance Tickets unavailable at station booking offices. This was something TSSA opposed as part of a wider assault on booking offices and staff, by reducing the number of tickets which can be bought directly at station offices.

However, in the light of a strong campaign by the union, Greater Anglia has informed staff of a change of heart saying - ‘We recently explored the option of our customers purchasing super off peak and advance tickets via the on-line and telephone channel only. We have decided not to proceed’.

TSSA General Secretary, Manuel Cortes, said: “This is very good news indeed. We told the company that the plans were nothing short of a scandalous attack on the travelling public and on our members.

“Restricting the cheapest tickets to online sales is intended to hit those older passengers and those with disabilities who may be digitally excluded.

“We were also determined to resist these changes because they are tied into a real threat to staffed ticket offices. A constant erosion of work for booking office clerks will lead directly to a major reduction in staffing levels.

“So, I’m delighted that Greater Anglia have had the good sense to listen to our concerns on this matter and in so doing put the public interest first”.

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