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GTR Proposed Station Hosts

22 July 2016

The TSSA has been involved in a series of meetings with Govia Thameslink Railway to discuss the proposal to introduce Hosted Stations to the GTR area.


During these meetings we have discussed the principles behind: how the proposal would work in the station environment; the remuneration of the new role and; the safety of those operating in the new role. During these discussions, the public consultation took place, which after a huge number of objections by the public; the following revised proposal was produced in regard to the sale of tickets at stations:

Category 1 stations will see the ticket office remain open for the morning peak part of the day and then closed. Furthermore, both the gate line and a hosted information point will be staffed by individuals who can sell tickets on a portable device and host TVM’s. They will also be able to sell the full range of tickets during the existing schedule 17 opening times, using the existing ticket office sales machines on this proposed Hosted Information point. They will continue to monitor ticket sales at these stations.

Stations proposed in this category are: Angmering, Ashtead, Barnham, Bexhill, Bognor Regis, Burgess Hill, Chichester, Crawley, Denmark Hill, Dorking, East Grinstead, Eastbourne, Elstree & Boreham Wood, Epsom, Flitwick, Harpenden, Hassocks, Hatfield, Hertford North, Hitchin, Horley, Horsham, Hove, Kings Lynn, Leagrave, Leatherhead, Letchworth Garden City, Lewes, Littlehampton, Luton Airport Parkway, Merstham, Mill Hill Broadway, Oxted, Peckam Rye, Polegate, Portslade and Potters Bar, Radlett, Reigate, Royston, Sandy, Shoreham by Sea, St Neots, Stevenage, Streatham, Welwyn Garden City, and Worthing.

Category 2 stations will see the ticket office closed and the gate line being staffed by an individual who can sell tickets on a portable device and host TVM’s. Also, this individual will be able to sell the full range of tickets during the existing schedule 17 opening times, using the existing ticket office sales machines on this proposed Hosted Information point.

Stations proposed in this category are: Alexandra Palace, Balham, Battersea Park, Carshalton, Carshalton Beeches, Caterham, City Thameslink, Coulsdon South, Crickelwood, Enfield Chase, Falmer, Gipsy Hill, Gordon Hill, Lancing, Loughborough Junction, Norbury, Palmers Green, Purley, Queens Road Peckham, Reigate, Sanderstead, Selhurst, Shoreham by Sea, South Croydon, Streatham, Streatham Common, Streatham Hill, Sutton, Thornton Heath, Tooting, Tulse Hill, Wallington, West Hampstead, West Norwood and Winchmore Hill.

The second proposal reduces 77 positons on Southern, and sees an increase of 16.5 on Great Northern and 20 positions on Thameslink. The TSSA recognises though, that where there are increases in establishment, there will also be considerable displacement of individuals.

During our discussions with GTR, we concentrated on the remuneration to begin with, but with the intent of moving on to discussing staff safety and other matters as accountancy procedures. In response, GTR have presented the following offer:

· A joint working party to discuss the multifunctional grade across GTR.

· An uplift of gate line staff on Southern from grade 1B to 1C grades and an increase of around £4,100 per annum.

· An uplift of gate line staffs’ salary in Great Northern to the level of Ticket Office Level 2 grade.

· An uplift of Ticket Office staff in Thameslink to RSA grade and a reduction in the working week from 39 to 35 hours, if moving to the RSA grade.

· A non-consolidated £1,000 per annum for all existing Ticket Office staff in Great Northern and Southern, to be paid in equal instalments throughout the year. This would be paid until an agreement is reached on pay and grading for the multifunctional role.

TSSA wants you to communicate with us on these proposals on pay but also to emphasise what forms your main objections are to this proposal:

· Is it the remuneration?

· Do you feel unsafe selling tickets and handling cash on the concourse?

· Have you always worked in a ticket office and do not want to work outside of one?

· Are you concerned about the reduction in the level of service to the public?

Each location will be risk assessed and we will be demanding input to this and we will be seeking safe working practice for Station Hosts. As yet, our discussions with GTR on these matters have not reached that point, as we have been concentrating on the remuneration and grading.

The TSSA will be visiting locations affected by the proposals in the next few weeks to talk to our members and get your opinions on the proposals.

You can also do this by contacting Iain Anderson on 0207 529 8003 and at:

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