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Government Agrees to London Midland Ticket Office Closures

17 September 2012

The government is being accused of putting train operators profits before passengers by announcing plans for cuts in station ticket offices on the London Midland Franchise.

Commenting on the decision announced today by Transport Minister Norman Baker, TSSA General Secretary, Manuel Cortes said:

“Mr Baker has some cheek to spin these closures as being in the interests of passengers.

It is simply not good enough to say passengers can use a ticket vending machine when the ticket office is shut“ he said.

“Families, the elderly, disabled and young should not be left to fend for themselves in the evenings and at weekends. There is also the question of security with passengers returning home later in the evenings to unstaffed stations.

“Mr Baker makes further capital from the fact that not all the ticket offices proposed for closure are being closed with some facing reduced opening hours instead. This only reflects the faustian bargain which his government has done with private train operators whereby the train operators apply to close twice as many ticket offices as they plan to and the government gets to claim credit for reducing the number.

“We hope that passengers will send them a very clear message that booking offices should be open for the benefit of the travelling public, not the shareholders of London Midland trains.”


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