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Managed Stations T&Cs Update

24 August 2012

Your union is currently working to negotiate a single set of terms and conditions for customer service staff in Network Rail managed stations.

 Download our latest newsletter here:   Managed Stations Staff Newsletter 120822


For years, your reps have been fighting to address the long running discrepancies and injustices affecting managed stations staff. Following disputes, reorganisations and grievances, Network Rail are finally participating in a working group with area reps Rame Alia (Euston) and Kevin Melaugh (Liverpool St.) to negotiate a single set of improved terms and conditions.

So far discussions have been positive, with management accepting the following points for negotiation:

• Grades & Job descriptions

• A flat 35 hour week and an end to the automatic rostering of the 10% 'emergency' hours of work

• Sunday to be outside of the standard working week, to be voluntary, and paid as overtime

• Enhanced rates for overtime

• Abolition of banked hours

• General purpose relief (GPR) working to be standardised across the company

• Simplification of the process of calculating annual leave, and standardising of annual leave rules throughout the company

• Rosters to be subject to negotiation with local reps

Do you have a local rep in your station?

If not, do you have what it takes? We need active members to represent station staff!


Next Steps

We will be meeting with the company in September to formulate detailed proposals and draft a set of terms and conditions and principles for consultation. To support this process, we need you and your colleagues to complete our confidential survey:

Have You Got What it Takes?

We need stations to be well organised to fight, win and maintain decent terms and conditions for all. The survey gathers essential information for working group reps and helps you to tell us if you could be a rep or activist for your station. Complete the survey and we’ll contact you to discuss the roles you’re interested in.

An Olympic Step in the Right Direction

As part of the Olympic working arrangements, NR suspended the controversial system of banked hours for managed stations staff, which effectively means working for free for many members, was being suspended. Additional hours will be paid at overtime rates. NR intend to return to the current system from 10 September.

Will You Help?

Please forward this newsletter to your colleagues, distribute copies in mess rooms and noticeboards and encourage colleagues to complete our confidential online survey.

Don’t forget that non-members can join online:



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