You are:

News

Return to news listings

Northern performance "Britain's worst kept secret" in Which? survey

28 January 2019

TSSA General Secretary, Manuel Cortes, has described as "the worst kept secret in Britain" news that the Northern rail franchise has been rated the poorest in the country according to the leading consumer group Which?

TSSA General Secretary, Manuel Cortes, has described as “the worst kept secret in Britain” news that the Northern rail franchise has been rated the poorest in the country according to the leading consumer group Which?

In their latest passenger survey Which? gave Northern a paltry score of just 32 per cent for overall satisfaction. Northern also came out bottom of the pile when scored for reliability, punctuality, value for money and the availability of seats.

In each category Northern managed to score just one out of five. This follows timetable changes in May last year which – according to Which? - caused Northern passengers “unprecedented chaos”.

Manuel Cortes said: “It’s no surprise to see Northern coming bottom of this survey, their shambolic performance last year meant these results are the worst kept secret in Britain.

“This will come as cold comfort for thousands of passengers still suffering at the hands of this failing franchise, with ongoing cancellations and poor management putting staff under intolerable pressure.

“All of this is totally unacceptable to so many passengers who’ve found to their great cost that whether travelling for work or leisure they’ve been, and continue to be, badly let down by Northern.

“Chris Failing Grayling really should act in the light of this survey to put Northern out of its misery and bring the franchise back into public control. That is the only way passengers will get a rail service run reliably and in their interests.”

Which? Survey details can be found here:

https://www.which.co.uk/news/2019/01/rail-firms-ranked-which-train-companies-failed-to-impress-stressed-commuters/

 

 

Return to news listings

Join TSSA

 

 

Directory