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Passenger power saves ticket offices

7 March 2016

Commuters on Govia Thameslink services across London and the South East hold the key to keeping ticket offices open says TSSA General Secretary Manuel Cortes.

Eighty-four ticket offices are earmarked for closure along the former Thameslink, Southern, Great Northern and Gatwick Express lines with a loss of 130 jobs.

But passenger views on the proposals must be taken into account before a decision is taken if they are lodged with the transport watchdog, Transport Focus for the next 7 days to March 14. TSSA and RMT are now organising a mass awareness raising programme and have leafleted stations across the routes this weekend.

"Public and passenger support is the key to keep our railways running with a human face. Ticket offices mean staff with time to deal with passenger queries, help those with mobility issues, or those whose sight or confidence is just not up to using difficult machines.

"It beggars belief that any consultation should be needed as both Transport Focus and consumer group Which? have produced surveys since January saying GTR travellers are the unhappiest travellers in Britain because they face the longest delays with the highest prices on the most overcrowded and busiest networks and want more staff on the network not less

"TSSA and the RMT have launched a mass leafleting campaign to highlight passengers voice to do the same and we hope the media will play its part in ensuring the public get to know they have a democratic right to have their voice heard and how to go about doing that."

To register your support for ticket offices, here and click the "Have Your Say" button at the bottom of the page.

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