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Passenger survey shows decline in satisfaction

24 January 2017

Responding to news that Transport Focus's Passenger Survey, published today, shows that passenger satisfaction with rail operating companies has fallen again this year, TSSA General Secretary, Manuel Cortes said:

Transport Focus passenger survey results

"This news comes as no surprise to those of us in transport unions whose members working lives are dedicated to keeping our nation's rail passengers moving safely and on time wherever they are travelling - despite the now nearly impossible systemic problems they face.

"This year-on-year decline in passenger satisfaction across the entire country with both punctuality and value for money, shows passengers know the UK's train operating companies are failing. And frankly, when from John O'Groats to Lands End they are now being shunted into overcrowded carriages, like cattle into cattle trucks - and forced by law to pay annual price rises for an increasingly demeaning service, it's no wonder they are fed-up. And it is the Tory government they are fed uo with because here, like in the NHs, the Tories are just not protecting the interests of ordinary people.

"This survey shows passengers want a properly staffed, properly customer-serviced, properly-reliable, properly integrated railway that runs on time! Even for the Tories must no rethink how they run our railways so passenger-needs are put back at the heart of the rail industry. Privatising our railways is a failed experiment. How many more dissatisfaction surveys do we need before Transport Secretary Chris Grayling stops attacking rail unions and starts looking at the great evidence-base for taking train operating companies back into British public ownership and control. It is now the only option left to us to stop the rot, rebuild passenger trust in the industry and rebuild a service for for the 21st century as a vital part of the new public infrastructure programme that the UK so desperately needs."

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