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Replace the rigged delay refund system

10 February 2015

Responding the launch of a new train-delay monitoring service, TSSA has repeated its long-standing concern over the fact that passengers are only claiming a fraction of compensation private rail operators are given when infrastructure problems cause delays, with the train firms pocketing the rest.

Manuel Cortes, leader of the TSSA rail union, said rail industry figures about refunds for passengers had to be weighed against the fact that the industry received many millions of pounds of taxpayers' money a year.

He went on: "The present refund system is rigged against the passengers in favour of trains firms who are already feather-bedded by the taxpayer. It should be scrapped and passengers given equal treatment when it comes to late-running trains."

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