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Serco should be stripped of Sleeper service after stranded passengers forced to pay for tickets to London

9 August 2019

TSSA has called for Serco to be stripped of the Caledonian Sleeper service after stranded passengers were told they would need buy new tickets to London.

The Glasgow/Edinburgh to London service was cancelled at 520am in Preston with passengers informed that their tickets would not be accepted on any other service.

Manuel Cortes, TSSA General Secretary, said “This is just the latest rail debacle from Serco. Last week the breaks failed on one of their trains, now they’re telling passengers at 520am in Preston that they’ll have to foot the bill for the rest of the journey themselves.

“It’s outrageous. Passengers buy a rail ticket knowing that whatever happens the railway company will get them to their destination. But Scrooge Serco don’t seem to understand their responsibilities to their passengers. If they don’t want to do the job properly they should give the franchise back and let the public sector take over.

“It’s high time the SNP stopped dishing out lucrative public service contracts to Serco, a company whose ethics are clearly on a par with slave traders given their eviction of refugees in Glasgow last week.”

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Notes to Editors

Tickets for a private compartment on the sleeper cost between £140 and £335. Seated tickets cost from £45.

A single ticket from Preston to London Euston at 05:33 bought on the day would cost £179.50. Passengers would be unable to benefit from advance purchase prices.

The 05:33 from Preston to London Euston would arrive at Euston at 07:56, almost 50 minutes later than the Sleeper was due to arrive.

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