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Soaring passenger refund claims another indicator Abellio aren't fit for purpose - Cortes

4 April 2019

TSSA today blasted Abellio ScotRail’s "incompetence" over revelations that passenger refunds for severe delays and cancellations have soared over the last 12 months.

Between April and December of last year a total of 110,661 claims were made – up 52% on the previous year with figures for the final three months of the financial year yet to be reported.

TSSA General Secretary Manuel Cortes said “Soaring passenger refund claims is just another indicator that Abellio aren’t fit for purpose.

“It’s right that passengers are claiming refunds when their journeys are disrupted. But no amount of money can make up to passengers for losing their jobs due to cancelled trains or being late to pick up their kids from childcare.

“ScotRail is in deep crisis. The Tory Brexit crisis is only going to make matters worse. But whilst Abellio are at fault the real blame must lie with an SNP government that’s allowed them to get away with it for so long.

“The company is desperate for a bespoke solution to its deep-rooted problems, and Transport Minister Michael Matheson has clearly demonstrated he’s not up to the job. That’s why I sought a meeting with Nicola Sturgeon in March. Sadly she didn’t want to know.

“Nicola Sturgeon might not take the crisis in ScotRail seriously, but I do. Despite her refusal I’m still ready to meet with her, to sit down and discuss how TSSA as railway professionals and the SNP as the party in government can save our railway from further decline. All she has to do is pick up the phone.

“If Teresa May can invite Jeremy Corbyn over then I’m sure Nicola Sturgeon can ask me.”

Notes to desks
Passengers who have been delayed by 30 minutes or more can claim some or all or their fare back under ScotRail’s Delay Repay scheme.

Between April and December of last year, a total of 110,661 claims were made by passengers who were let down by ScotRail.
Total claims under the scheme is up 52% compared to the previous year (72,984) despite figures for the final three months of the financial year still to be reported.
More claims were made in a two-month period last year than in the whole of 2015/16 financial year.

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