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TSSA Comment on Which? ScotRail Survey

9 May 2019

TSSA has condemned Abellio after research from Which? showing ScotRail is among the five worst offenders for having complicated and lengthy compensation claims processes.

TSSA General Secretary, Manuel Cortes, said, “On top of suffering the worst punctuality and reliability since Scotland’s railways were privatised now ScotRail passengers have to navigate a Byzantine claims process and provide 24 pieces of information in order to claim compensation for the delays!

“This is pure cynical greed. Abellio know that the harder it is for passengers to claim a refund the more likely they are to give up on the process.

“Profits before passengers is always the bottom line in any franchise system. This is just another reason why Scotland urgently needs its railways back in the public sector.”

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