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TSSA says re-open ticket offices after Travelwatch report published

2 December 2016

Responding to the publication of Travelwatch's Review into the impact of the ticket office closure programme on the Tube.

TSSA General Secretary Manuel Cortes said:

"We welcome the urgency which with London Mayor, Sadiq Khan wants to tackle the serious shortcomings identified in TravelWatch's report. The truth is that Boris Johnson's ill-conceived and badly executed ticket office closure programme has created many problems for passengers and for our members. Put simply, there is not enough staff on our Tube. We hope that TfL now address this without further delay.

"This report rightly highlights London's passengers have been severely short changed by Boris Johnson's culling of tstaff numbers on our Tube. Customer service has been thrown out of the window and the safety of passengers and staff alike has been severely compromised. We completely agree with TravelWatch's conclusion that there must be a consistently visible staff presence in stations They also say that to do this, London Underground (LU) must introduce a focal point in every station where passengers know that staff can be located. We use to have this, it was called a Ticket Office. It's time now for LU to reverse Boris's short sighted and damaging closure programme and reopen the ticket offices!"

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