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Virgin to axe ticket office staff

3 May 2016

A new row over ticket office cutbacks has emerged on Virgin's East Coast line with up to 100 jobs to go at travel centres between London and Edinburgh.

The TSSA rail union criticised the latest cuts coming on top of over 100 jobs being axed at Southern rail, part of the GTR franchise.

Manuel Cortes, union leader, said; "This is another example of passengers finding a service is being cut in the name of private profit.

"Two multi millionaires, Sir Richard Branson and Sir Brian Souter, are laughing all the way to the bank while passengers find themselves at the back of the queue again."

Virgin wants to move ticket office staff out onto "customer service zones" on platforms where they will sell tickets from hand held machines.

"Passengers will be faced with a narrower range of the cheaper tickets because hand held machines do not offer a full service," said the union leader.

"This will a recipe for travel confusion when platforms are at their busiest during peak travel times.

"We should go back to the publicly run East Coast Mainline franchise which was a non profit making line where passenger service was paramount. The sooner all railways are taken back into public ownership the better."
 

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