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Virgin Trains West Coast tops rail complaints list

8 October 2015

TSSA has commented on the report from the Office of Rail and Road showing Virgin Trains West Coast topping the league table as the rail operator with the highest rate of passenger complaints in Britain for the 11th quarter in a row.

TSSA leader Manuel Cortes, said: "It defies belief that such a record continues to be rewarded through massive profits funded by taxpayers and passengers alike and the award of the East Coast rail franchise.

"It seems that the privatised rail industry is the only sport in Britain where failure is so magnificently and frequently rewarded. This is why TSSA is supporting Jeremy Corbyn and his plans to reinvent the rules of the game so that performance actually matters and our railways are once again run in the public sector and in the public interest."

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