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Work in a contact centre and care about your training?

9 October 2013

Want to have your say in how contact centre / call centre staff could and should be trained?

TSSA has been approached by the “Skills CFA” for our views on the review they are carrying out for Government on the Contact Centre Operations National Occupational Standards covering all business-related skills. Once these revised standards are approved by the four UK Governments, Skills CFA will also develop new contact centre qualifications and apprenticeships.

For TSSA members who would like to be involved in the development of these Standards there is a 5 minute online consultation where you can also tell them if you would like to be more involved in the development process, by sitting on employer panels, expert panels, steering groups or through reviewing materials.

Please tell the National Learning Organiser Sal Morawetz [07717366511 or] if you, or any of your members do get involved, not least so we can keep other members involved.

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