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Great British train robbery won't end until our railways are back in public ownership

7 February 2020

Rail union TSSA has today welcomed the call from Transport Focus for a shake-up of rail passenger compensation, but the union warns that "the great British train robbery won't end until our railways are back in public ownership".

In its report released today (Friday), the rail watchdog exposes the lengthy and complicated claims processes which are putting off passengers from claiming compensation. It found that only around a third of eligible passengers claimed compensation.

Its research showed that a mixture of awareness, indifference and effort were the key factors in whether passengers claimed compensation or not – rather than how bad the service levels of a company are. The watchdog found a huge disparity between train operating companies in terms of successfully alerting passengers to compensation. Delay and cancellation-struck companies like Northern alerted just 18 per cent of passengers, while Avanti West Coast/Virgin Trains alerted 60 per cent.

Commenting on the research, TSSA General Secretary Manuel Cortes said: “It’s no surprise that passengers are not getting the compensation they deserve from this fragmented, privatised and failing rail system.

“With so many different train companies operating services and with a mindboggling plethora of rules, systems, portals and restrictions, it’s no wonder so few passengers are claiming compensation. This is a system designed for bosses and shareholders, not the travelling public.

“The great British train robbery won't end until our railways are back in public ownership.”

Read the report in full here. 

 

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