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TSSA Statement on Webhelp Larbert Reorganisation

5 December 2018

TSSA is seeking reassurances from Scotland’s Webhelp employer in Larbert that jobs of former Thomas Cook staff whose business they took over earlier this year remain secure.

Members at the Larbert based call centre have raised their concerns ahead of a scheduled staff meeting tomorrow.

Staff were promised their jobs, terms and conditions were safe under Transfer of Undertaking Protection of Employment (TUPE) legislation which protects employees when work is moved from one business to another. But TSSA fears that Webhelp is trying to get around that by launching a review just 2 months after the Thomas Cook workers transferred.

TSSA leader Manuel Cortes said, ““Our members have just gone through the stress of a TUPE transfer into Webhelp. What they need now is security to allow them to carry on delivering the best possible customer service to Thomas Cook customers. Webhelp should be supporting them in that, not threatening a round of cuts to their terms and conditions.

“Webhelp have given us no written information about the changes they’re planning, just a phone call to let us know they were carrying out the review.

“This is a shockingly callous approach to staff in the run up to Christmas. TSSA believes our members deserve better. I’m putting Webhelp on notice that we will take every step necessary to protect our members jobs, terms and conditions.”

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