FAQ

1. How do I login to MyTSSA?

You can login to MyTSSA by visiting our website.

If you are an existing member and you have not logged into MyTSSA before you will first need to register for access to the MyTSSA area: register now

2. I am having trouble registering for MyTSSA account, what do I do?

Your username is the email address you registered with when you joined TSSA.

Your membership number is 4 to 6 digits long and printed on most correspondence we send you. If you do not know it, please feel free to contact our Membership Team at membership@tssa.org.uk. Please supply your full name, date of birth and national insurance number.

Make sure your surname is spelled correctly and your email address is valid. Enter your date of birth in day-month-year order. Your password must be between 8 and 15 characters, it must be different from your primary email address and must include letters in both upper and lower case and at least one number.

Once you have seen a message saying you have registered successfully, you can log in straight away using the email you registered with as your username and the password you have chosen.

3. How do I reset my password for MyTSSA?

If you have forgotten your password, simply visit the password reset page to change your details.

However, if you continue having difficulties logging into MyTSSA, please feel free to contact our Membership Team at membership@tssa.org.uk. Please supply your membership number (or if you don’t have it, your full name, date of birth and national insurance number).

You will find your membership number by visiting our website and logging onto MyTSSA.

In addition, you can also find your membership number printed on most correspondence (letters, emails) sent to you by TSSA. It is usually 4 to 6 digits long (e.g. 123456).

If you experience any difficulties finding your membership number, please contact our Membership Team at membership@tssa.org.uk. Please supply your full name, date of birth and national insurance number.

Your can update your membership record details by visiting our website and logging on to MyTSSA.

If you are experiencing difficulties with accessing the MyTSSA area, please see FAQs 1 - 3 above.

You can also update your membership record by contacting our Membership Team directly at membership@tssa.org.uk. Please supply your membership number (or if you don’t have it, your full name, date of birth and national insurance number) along with the details you would like to be updated.

When you join TSSA you receive an annual statement of direct debit dates, please refer to that for this information.

However, if you would like further information about your subscription or would like to make changes to your direct debit, please contact our Membership Team at membership@tssa.org.uk quoting your membership number (or if you don’t have it, your full name, date of birth and national insurance number).

TSSA members receive a complimentary diary each year. Your TSSA diary is sent out annually in December.

If you have recently moved house, please update your correspondence address following the instructions at FAQ 5 to ensure we have the correct address for you.

If you have not received your diary by mid-January please contact our membership team on membership@tssa.org.uk Please remember to quote your membership number (or if you don’t have it, your full name, date of birth and national insurance number) along with your postal address. Alternatively, you can call the Helpdesk on 0800 328 2673.

To cancel their membership, please inform our Membership Team of their death. Their email address is membership@tssa.org.uk. Please quote their membership number, full name and your relationship with the deceased member.  If you don’t know their membership number, please supply their date of birth and national insurance number.

It is useful for us to know why you are leaving so if you are comfortable, please tell us the reason for the cancellation so we can update our records. 

If you are retiring, did you know you can stay on as a TSSA retired member at lower subs rates? You can find out more by contacting the Retired Members Group on email: retired@tssa.org.uk

You can cancel your membership by contacting our Membership Team at membership@tssa.org.uk

Please quote your membership number (or if you don’t have it, your full name, date of birth and national insurance number) and details of when you would like your membership to end.

You can find your trade union representative details by visiting our website and logging onto MyTSSA. Many company reps are listed on the company pages of this website but you may have to be logged in to view that content.

If you are experiencing difficulties with accessing the MyTSSA area, please see FAQs 1 - 3.

Alternatively, please feel free to contact the Helpdesk at helpdesk@tssa.org.uk or by phone on 0800 328 2673. Please ensure you have your membership number available (or if you don’t have it, your full name, date of birth and national insurance number).

My Rep is not responding to my emails/calls what do I do?

If you call the Helpdesk we can offer you the contact details for an alternative rep 

You will be entitled to be paid for any accrued but untaken annual leave and for your notice period. Your notice pay may be paid to you without the requirement for you to work it (as a payment in lieu of notice) or you may be required to work your notice period. Alternatively, you may work some of your notice and receive a payment in lieu for the balance.  

If you have been employed by your employer for 2 or more years you are also entitled to redundancy pay. You can get an estimate of your redundancy pay entitlement by using this Government calculator.

You may also be entitled to an enhanced redundancy payment under your terms and conditions of employment.

There is no minimum consultation period unless your employer’s redundancy policy states otherwise or there are large scale redundancies at your workplace.

If you are part of a redundancy situation at your workplace that affects 20 or more colleagues, please contact your trade union representative. See FAQ 9 above about how to find out who your trade union representative is. You can also contact the Helpdesk on helpdesk@tssa.org.uk or 0800 328 2673.

Your employer is required to follow a fair and objective consultation process ahead of making any redundancies.

Employers often adopt various methods when selecting staff for redundancy.

Employers are not allowed to discriminate in a redundancy process, or treat employees differently for reasons such as being on part-time and/or fixed-term contracts, or for being a member of a trade union.

If you believe your selection for redundancy is unfair and/or discriminatory, you can appeal the decision and/or raise a grievance about the process. If you wish to do so please contact your trade union representative. See FAQ 9 above about how to find out who your trade union representative is. You can also contact the Helpdesk on helpdesk@tssa.org.uk or 0800 328 2673.

You are entitled to be accompanied to a disciplinary hearing by a trade union representative or a workplace colleague. Sometimes employers allow you to be accompanied to investigation meetings – you can check this with your employer if it is not clear.

Your employer should have a disciplinary policy which they should follow. You should be informed ahead of the disciplinary hearing what allegations you are facing.

If you are invited to an investigation meeting and/or disciplinary hearing you should contact your local representative to see if they can accompany you to the meeting/hearing. See FAQ 9 above about how to find out who your trade union representative is. You can also contact the Helpdesk on helpdesk@tssa.org.uk or 0800 328 2673.

If you believe your dismissal is unfair or discriminatory, you should firstly appeal the decision and we would suggest that you contact your local representative in the first instance for representation at any appeal hearings. See FAQ 9 above about how to find out who your trade union representative is. You can also contact the Helpdesk on helpdesk@tssa.org.uk or 0800 328 2673.

Please note, if you have been employed by your employer for 2 or more years you may have a claim for unfair dismissal. There is time limit of 3 months (less 1 day) from the date of your dismissal to bring an unfair dismissal claim in the Employment Tribunals, subject to any extension by way of correct use of the ACAS Early Conciliation process. It is therefore important you get in touch with your local representative and/or the Helpdesk as soon as possible who will able to provide you with further support.

If you have been treated unfairly can raise a grievance setting out details of the unfair treatment. You may wish to do this on an informal basis first - maybe speaking to someone senior about the issues.

If this doesn’t resolve the issues, or if you do not feel this approach is suitable, you can raise a formal grievance with your employer. Your employer should have a grievance policy setting out how to do this. You can also speak to your local representative for assistance. See FAQ 9 above about how to find out who your trade union representative is. You can also contact the Helpdesk on helpdesk@tssa.org.uk or 0800 328 2673.

It may be that the unfair treatment (‘the act’) you are suffering gives rise to a potential claim in the Employment Tribunal - for example, a discrimination claim. Please be aware that there is a general time limit of three months (less 1 day) from the date of the act to bring a claim in the Tribunal, subject to any extension by way of correct use of the ACAS Early Conciliation process. It is therefore important you get in touch with your local representative and/or the Helpdesk as soon as possible who will able to provide you with further support.