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Frequently Asked Questions


There are some questions that crop up time and again. We've captured some of the most frequently asked questions (FAQs) and provided answers to them in this section. If you can't see an answer to you question, please contact our Helpdesk on the details at the below.

See some of our frequently asked questions and answers to them by expanding the sections here

1. How do I login to MyTSSA?

You can login to MyTSSA by visiting our website.

If you are an existing member and you have not logged into MyTSSA before you will first need to register for access to the MyTSSA area: register now

2. I am having trouble registering for MyTSSA account, what do I do?

Your username is the email address you registered with when you joined TSSA.

Your membership number is 4 to 6 digits long and printed on most correspondence we send you. If you do not know it, please feel free to contact our Membership Team at Please supply your full name, date of birth and national insurance number.

Make sure your surname is spelled correctly and your email address is valid. Enter your date of birth in day-month-year order. Your password must be between 8 and 15 characters, it must be different from your primary email address and must include letters in both upper and lower case and at least one number.

Once you have seen a message saying you have registered successfully, you can log in straight away using the email you registered with as your username and the password you have chosen.

3. How do I reset my password for MyTSSA?

If you have forgotten your password, simply visit the password reset page to change your details.

However, if you continue having difficulties logging into MyTSSA, please feel free to contact our Membership Team at Please supply your membership number (or if you don’t have it, your full name, date of birth and national insurance number).

TSSA Helpdesk

0800 328 2673 United Kingdom

1800 805 272 Republic of Ireland

Helpdesk Enquiry Form

Member advice from our Helpdesk

If you are a TSSA member and are looking for advice or assistance in connection with your employment or membership, you can contact our Members’ Helpdesk.

We can advise on a range of workplace issues including; discipline and grievance hearing, maternity rights and redundancy.

Helpdesk opening hours: 09:00 - 17:00 Monday - Thursday  |  09:00 - 16:00 Friday

Please note: we cannot undertake to provide advice to non-members, to members of other unions, or to members on behalf of their partners/friends. If you are not yet a member, please join TSSA online.