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TSSA wants to ensure that workplace reps have the skills and confidence they need to do their job and to enjoy it. 

Your union provides a professional training programme covering everything from recruitment to collective bargaining. 

Information and advice from our expert staff is at hand when needed and reference materials will be collected on this page. 


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Find out about TSSA's education and training programme.

Your rights as a rep

TSSA reps have the right not to be victimised or dismissed because of their trade union duties.


Organising means involving members in every aspect of union activity.

Representing members

Representing members properly is perhaps the most challenging part of being a rep. You will be given expert training.

Communicating with members

How you communicate with members will depend on how many members, how much time you have and what you want to say.


The more members TSSA recruits, the stronger our union is and the more we can offer to members.

Using the TSSA logo

The TSSA logo is available for all TSSA reps to use in posters, leaflets and any other materials they want to produce.

TSSA Helpdesk

0800 328 2673 United Kingdom

1800 805 272 Republic of Ireland

Helpdesk Enquiry Form

Member advice from our Helpdesk

If you are a TSSA member and are looking for advice or assistance in connection with your employment or membership, you can contact our Members’ Helpdesk.

We can advise on a range of workplace issues including; discipline and grievance hearing, maternity rights and redundancy.

Helpdesk opening hours: 09:00 - 17:00 Monday - Thursday  |  09:00 - 16:00 Friday

Please note: we cannot undertake to provide advice to non-members, to members of other unions, or to members on behalf of their partners/friends. If you are not yet a member, please join TSSA online.

More resources

Two office workers at desks with laptops and headphones

Workplace advice (UK)

TSSA offers workplace advice on a range of subjects to our members, from TUPE to discrimination. Find out more here.

Detail of road map showing Belfast

Workplace advice (NI)

Some parts of the law are different in Northern Ireland. Find out how this affects workplace rights here.

Dublin suburban train

Workplace advice (ROI)

The system of industrial relations in Ireland is essentially voluntary in nature. Find out more here.