Rail ticket office closures at the end of the line - TSSA

A row of 9 people of various ages, men and women, holding TSSA flags and leaflets opposing ticket office closures standing outside the entrance to Edinburgh Waverley.

Rail union TSSA has said it is delighted that the government has admitted defeat over plans to close almost all railways ticket offices across England.

TSSA – the union representing rail ticket office workers for over 125 years – has been at the forefront of a sustained campaign to ‘Save Ticket Offices’. 

The union's campaign has resulted in the widespread condemnation of the proposals by passengers and disability, women’s and pensioner groups, drawing 750,000 responses – the largest ever for a public consultation.  

Transport Secretary, Mark Harper, has now told train companies to withdraw the plans after both Transport Focus and London TravelWatch today formally objected to the proposals. 

TSSA General Secretary, Maryam Eslamdoust, said: “Our union has fought tooth and nail for many months to stop what would have been a catastrophe for our railways.  

“We are delighted that the government has admitted defeat and scrapped these wrongheaded plans. It shows the power of our union and of the great British public in making sure these planned closures have now reached the end of the line. 

“Though the Transport Secretary, Mark Harper, has acted today frankly none of this need have happened. We have been saying from the outset that railway ticket offices and station staff are a vital and loved public service. They should never have been under attack in the first place. 

“I pay tribute to every single one of our amazing members and the public beyond who worked so hard to make sure this was a battle we won. This is their victory and a victory for our railways.”  

TSSA members attending a rally

Join TSSA today!

Get access to support & advice, member resources, career development opportunities and more.

Join Online