Passengers need train station ticket staff - TSSA response to rail prosecutions review

TSSA today welcomed Louise Haigh’s announcement today that the Office for Rail and Road (ORR) will be carrying out an independent review of prosecutions and enforcements for rail fare evasion

Commenting, TSSA General Secretary, Maryam Eslamdoust, said, “It’s clear that passengers need train station ticket staff to explain the complex ticketing system.

 “The best way to make sure you buy the right ticket is to buy it from a station ticket office. Today’s announcement highlights the fact that passengers are buying a ticket in good faith only to find out on the train that they’ve got the wrong ticket. That’s not fair and it’s right that the Transport Secretary is taking steps to address that.

“But the best way to ensure that passengers are buying the right tickets is to keep station ticket offices open and staffed throughout the day.”