Bristol Temple Meads station ticket office. There are people waiting to be seen byt staff.

Our Rail Our Future - Ticket Offices

TSSA's ticket offices campaign

Your ticket offices still need you!

Welcome to our campaign against the proposed closure of the majority of ticket offices in England.

Our union is totally opposed to these plans and wants ticket offices to remain open. They perform a vital service and make sure everyone is able to get advice and safely use the railways. This is a historic fight for our trade union and one we will not back down from.

The public consultation on the proposals has now closed with an unprecedented 680,00 responses. However, our campaign does not stop here and there are still many ways to get involved.

We need to ensure as many people as possible continue to engage in the campaign, and raise their concerns, including the level of staff presence at stations and operators’ ability to deliver services for disabled passengers.

How to get involved:

  • Sign the House of Commons petition: At 100,000 signatures, the petition will be considered for debate in Parliament. 
  • Write to your MP using this handy pre-filled email from Transport for All
  • Talk to your local rep to find out more about how to get involved.  

The following train operators manage the affected stations:  Avanti West Coast • Chiltern Railways • Greater Anglia •  London North-Eastern Railway • East Midlands Railway • c2c • Great Western Railway • Northern Railway • Southeastern • South Western Railway • Southern (GTR)  • TransPennine Express • West Midlands Trains.

Get involved in the campaign

To help you plan and run a local campaign, we have a campaign pack below, full of downloadable resources for you to use. If you require physical printed resources from the pack, including postcards, please use the button below to complete your request. Here are some things you can do: 

  • Write to your MP to tell them why keeping ticket offices open matters to you.
  • Talk to your TSSA representative.
  • Volunteer to become a rep.
  • Share your views and tell your colleagues, friends & family to share theirs.  
  • Download and print out the poster below to use on noticeboards, in your windows, and take photos with it to share online. 
  • Organise a postcard action (before 1 September 2023) to help the public have their say in the consultation.
  • Share the graphics below on your social media using #SaveTicketOffices
Yes! I want to get involved

TSSA Briefing - Ticket Office Closures

TSSA Briefing - Ticket Office Closures

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 267KB

TSSA Briefing - Ticket Office Closures TEXT

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 25KB

Downloadable resources

Ticket Offices Campaign Flyer August 2023

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 1005KB

Ticket Offices Campaign Poster August 2023

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 1033KB

Campaign Pack List of Actions and Resources

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 290KB

Simple Local Campaign Plan

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 286KB

Save Ticket Offices template letter to MPs

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 14KB

Template letter asking MPs to save our ticket offices in Word format.

Letter to Community Groups Template

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 226KB

Email invite to community groups template

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 17KB

More Downloadable Resources

Ticket Office Workplace Newsletter Template

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 233KB

Schedule 17 Training - PowerPoint

DOCUMENT.CATEGORY: Education and Training

DOCUMENT.FILESIZE: 262KB

Schedule 17 Training PowerPoint

DfT Annex 4th May 2022 Schedule 17 guidelines April 2022

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 319KB

Save Ticket Offices Template Tweets

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 175KB

Ticket Office Campaign Model Petition

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 162KB

Letter From RDG to Peter Pendle July 2023

Letter from RDG to Peter Pendle July 2023

DOCUMENT.CATEGORY: Reps' Resources

DOCUMENT.FILESIZE: 142KB

Downloadable graphic

A row of cartoon people in various railway company uniforms. they are a wide range of ages, races and a mix of male, female and non-binary. One is in a wheelchair, another has an LGBT + pride flag badge. One has a hijab and another is wearing a turban. Text reads

Downloadable graphics for social media

Your ticket offices - keep them open - Red

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 103KB

A row of cartoon people in various railway company uniforms. they are a wide range of ages, races and a mix of male, female and non-binary. One is in a wheelchair, another has an LGBT + pride flag badge. One has a hijab and another is wearing a turban. Text reads "Our Rail Our Future, Your Ticket Offices , Keep Them Open." in white on red and blue background.

Your ticket offices - keep them open - grey

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 102KB

A row of cartoon people in various railway company uniforms. they are a wide range of ages, races and a mix of male, female and non-binary. One is in a wheelchair, another has an LGBT + pride flag badge. One has a hijab and another is wearing a turban. Text reads "Our Rail Our Future, Your Ticket Offices , Keep Them Open." in white on grey and blue background.

Your ticket offices - keep them open - Purple

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 103KB

A row of cartoon people in various railway company uniforms. they are a wide range of ages, races and a mix of male, female and non-binary. One is in a wheelchair, another has an LGBT + pride flag badge. One has a hijab and another is wearing a turban. Text reads "Our Rail Our Future, Your Ticket Offices , Keep Them Open." in white on dark purple and blue background.

A4 Poster Your ticket offices keep them open - Red

A4 Poster - Your ticket offices keep them open - Red

DOCUMENT.CATEGORY: Campaigns

DOCUMENT.FILESIZE: 55KB

TSSA reps holding a TSSA logo flag

Become a TSSA workplace rep

Our workplace reps occupy the most important role in our union. As a workplace rep you are a key link in the chain of communication between TSSA and its members, and between your colleagues and their employer.

Start your reps journey today

Get help

If you are a TSSA member and are looking for advice or assistance in connection with your employment or membership, you can contact our Members' Helpdesk via the form below.

Alternatively, you can call: 0800 328 2673 (UK) 1800 805 272 (Republic of Ireland)

Helpdesk opening hours: 09:00 - 17:00 Monday - Thursday  |  09:00 - 16:00 Friday

If you would be happy for us to contact you by phone to clarify/discuss your query, please include a preferred telephone number. 

By completing the below information, you give express permission for the TSSA to contact you regarding "Helpdesk contact" You can find out how we process your information by reading our GDRP  and Privacy policy.

Please fill out your contact information below.