GWR Staff in a station ©GWR

Great Western RailwayGreat Western Railway

Find out about TSSA in GWR

TSSA in Great Western Railway

Owned by First Group. Great Western Railway (GWR) operates passenger train services, stations and train maintenance depots across an extensive network covering London Paddington, Reading, Oxford, Swindon, Bristol, South Wales, and the West Country.

TSSA has collective bargaining rights for ticket office, clerical and revenue protection staff, and also represents managers.

Get help and advice from TSSA

Find out more about the Special Voluntary Severance Scheme in the rail industry, read our help guides on a range of employment issues, and find out how to get legal help from your union.

Man in a suit holding a sign which reads: redundancy rights

Employment Rights

From redundancy to TUPE, discrimination, tribunals and more - read our advice guides here.

Lawyer and client discussion over a desk with documents. Photo By WIRUL KENGTHANKAN from Canva.

Legal advice

TSSA members can access legal services, including a free will writing service, personal injury, family law and more.

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TSSA Helpdesk

0800 328 2673 United Kingdom

1800 805 272 Republic of Ireland

Helpdesk Enquiry Form

Member advice from our Helpdesk

If you are a TSSA member and are looking for advice or assistance in connection with your employment or membership, you can contact our Members’ Helpdesk.

We can advise on a range of workplace issues including; discipline and grievance hearing, maternity rights and redundancy.

Helpdesk opening hours: 09:00 - 17:00 Monday - Thursday  |  09:00 - 16:00 Friday

Please note: we cannot undertake to provide advice to non-members, to members of other unions, or to members on behalf of their partners/friends. If you are not yet a member, please join TSSA online.