TSSA welcomes extension to ticket offices closure consultation

Bristol Temple Meads station ticket office. There are people waiting to be seen byt staff.

TSSA today welcomed news that the consultation on closing ticket offices across England has been delayed.

Joint Interim General Secretary Peter Pendle said, “Three weeks was never long enough for a meaningful consultation and I’m glad to see the government backing down on that.

“TSSA has been clear from the start that ticket office staff are essential for safe and secure travel for vulnerable passengers, especially women, and for an inclusive and welcoming railway for passengers with disabilities.

“The unreasonably short three-week consultation period looked like a cynical attempt to silence the voices of the most vulnerable rail users in order to rush through savage cuts to our members’ jobs.

“Whilst the extension to the consultation is welcome what rail users really need is for this cynical and unnecessary plan to cut ticket office staff to be shelved completely.”


A row of cartoon people in various railway company uniforms. they are a wide range of ages, races and a mix of male, female and non-binary. One is in a wheelchair, another has an LGBT + pride flag badge. One has a hijab and another is wearing a turban. Text reads "Our Rail Our Future, Your Ticket Offices , Keep Them Open." in white on red and blue background.

Our Rail Our Future - Ticket Offices Campaign

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